Shipping + Returns
At Wandering Sunshine, we aim to provide high-quality, uniquely designed products and excellent customer service. To ensure clarity and protect both our customers and our business, please review our shipping and return policy below:
Shipping
At Wandering Sunshine, we specialize in crafting unique, handpicked products from around the globe, designed with you in mind. Please note that production takes 5-7 business days before your order is shipped. Once dispatched, standard delivery within the U.S. typically takes 6-12 business days. Enjoy free economy shipping on all items as our way of saying thank you for choosing us!
Returns
We can only accept returns under the following conditions:
Damaged or Defective Products: If you receive a product that is damaged or defective, we will happily accept a return.
Incorrect Product Received: If you receive the wrong product, you are eligible to return the item.
Requirements for Returns:
- You must provide clear evidence of the damage or incorrect product to support your claim.
- The return must be requested within 14 days of receiving your order.
- All returns must be shipped at the customer’s expense.
Once the returned product is received and inspected, we will notify you of the approval or rejection of your return. If approved, a replacement product or refund will be issued.
Non-Returnable Items
Please note that due to the nature of our unique products, we do not accept returns for any other reason, including but not limited to:
- Customer preference changes
- Incorrect sizes ordered
- Products without defects or damages
- Other personal
How to Request a Return
To initiate a return, please contact our customer support team at wanderingsunshinehelp@gmail.com with your order number and the evidence of damage or defect. We will respond with return shipping instructions and further steps.
Thank you for understanding and for supporting small businesses like ours. Your satisfaction is important to us, and we are here to help with any concerns you may have.